The PMA Insurance Group was founded in 1915 as Pennsylvania Manufacturers' Association Casualty Insurance Company following the enactment of the Pennsylvania workers' compensation law. Responding to both the business and societal needs of the day to protect workers who were injured on the job, PMA quickly established itself as a premier provider of workers' compensation insurance to Pennsylvania businesses. Guided by the premise of responsive service ever since, PMA has continued its growth and expansion based on a two-part philosophy: adapt to changing client needs and provide the best possible products and services to meet them.

Early Expansion - Service First

By 1919, PMA founded Pennsylvania Manufacturers Association Fire Insurance Company to provide property insurance. During the next 30 years, PMA established itself as a leader among the property & casualty insurance companies in Pennsylvania.

In 1964, Pennsylvania Manufacturers' Association Insurance Company, the stock property and casualty company, was formed by the consolidation of Pennsylvania Manufacturers' Association Casualty Insurance Company and Pennsylvania Manufacturers Association Fire Insurance Company. By 1969, PMA began its geographic expansion and opened a branch office in New Jersey. PMA can now serve clients in all 50 states.

In 1975, PMA developed a risk management philosophy focused on improving working conditions and employee behavior to protect workers on the job and to help clients reduce losses.

A Changing Landscape - Product & Service Enhancements

In 1982, all the PMA companies were consolidated under PMA Capital Corporation (formerly named Pennsylvania Manufacturers Corporation), an insurance holding company. Keeping pace with changing industry needs and building on its service model, in 1988 PMA initiated a managed care approach to workers' compensation medical costs and hired experienced Registered Nurses to manage the medical aspect of workers' compensation claims. Over time, managed care at PMA grew into a fully staffed Managed Care department that has established a wide spectrum of programs to further help clients reduce losses through prudent medical cost containment.

In 1991, PMA Capital formed PMA Management Corp. to provide third-party administration services to self-insured clients. Less than a year later, PMA not only launched a Risk Management Services segment to focus on the needs of large accounts, but also rolled out imaging technology for a near paper-free claims environment and became the first carrier to offer driver monitoring services as part of its commercial auto coverage. Between 1993 and 1999, PMA developed captive operations and commercial multi-peril insurance products, and expanded its operations into New York and the southeastern United States.

21st Century Technology - Enhancing the Claims Process

In 2001, PMA launched PMA CINCH^®, a risk management information system, to provide clients 24-hour access to critical claims data. By 2004, PMA clients could report claims online for a quicker claims notification process and PMA was named one of the "Best Places to Work in Pennsylvania" for the fourth consecutive year.

In 2007, an independent opinion research consultant conducted a survey of PMA insured clients and found that PMA achieved high levels of client satisfaction with its services--96 percent of clients respondents said that PMA has met or exceeded their service expectations. Also in 2007, PMA formed the Specialty Markets Unit to address the needs of the growing Alternative & Program Markets. In that same year, PMA Capital acquired Midlands Management Corporation, an Oklahoma City-based managing general agent, program administrator and provider of Third Party Administrator ("TPA") services.

Today, more than 90 years after its inception, The PMA Insurance Group has emerged as a multi-line property & casualty insurance company, serving clients across the United States with impressive insurance products and services. We look forward to serving you and encourage you to watch our story unfold as we approach our century mark.

PMA Timeline of Events