PMA Claims Service Manager -- an Additional Level of Service

Working with Your One-Point-of-Service PMA Claims Service Manager

As a Risk Management Services client, you will be partnered with a PMA Claims Service Manager (CSM). You'll have one easy point of contact that you can access for information, problem solving, support and service.

Your Claims Service Manager will collaborate with you and a PMA Risk Control Professional to identify pre- and post-loss drivers and develop client-specific action plans for effective cost reduction.

Who are PMA's Claims Service Managers?

• Highly seasoned insurance professionals
• Claims management experts who have extensive knowledge of your type of operations, risk management goals and claims issues.
• Professionals who have an in-depth knowledge of PMA and how to achieve results.

PMA's Stewardship Process

PMA is committed to helping you to improve your financial performance and results. As part of that commitment, as a PMA Risk Management Services client, you will have the opportunity to participate in Stewardship Reviews of your account that are intended to provide you with significant risk management information

Stewardship Reviews

Conducted one or two times annually, your Claims Service Manager provides you with detailed comparative data on results achieved for your account versus goals established in areas such as trends, frequency and severity. You'll receive benchmarking results according to..

• Our internal standards
• Your results versus results from organizations in  the same industry
• Your past results versus current results

What You Can From Expect Stewardship Reviews:

• Greater insight into your claim results, specifically, the impact of your results upon your experience mod and rating program.
• Opportunity to identify improvement areas, such as increased reliance upon our return to work and use of our managed care services, including access to a superior Preferred Provider Network.
• Stronger relationship between you and your PMA Account Management Team.
• An understanding of your financial results from a risk management perspective and their effect on your bottom line.